IBM TSS Cloud Open Source Support

IBM TSS Cloud Open Source Support

Support solutions for your open source software environment

Discover the smart way to manage the increasing complexity of your open source software ecosystem and deploy open source technologies across your enterprise with confidence.

In an environment ripe with challenges, organizations are looking for software management solutions that are economical, flexible and scalable to meet the “always-on” demands of business. But, most of all, companies are looking for sustainable ways to avoid the “blame game” when incidents occur. IBM has designed services that can help you build a comprehensive support solution for your open source ecosystem, providing a single source of support across your entire IT infrastructure.

IBM Open Source Software support services helps your organization gain:

- World-class enterprise support for the entire open source ecosystem: IBM's solutions help you gain access to support for more than 150 community open source support packages, as well as subscriptions from software industry leaders like RedHat and SUSE.
- Reduce complexity and consolidate support for any IT infrastructure: IBM supplies experienced, continuous remote software support how and when you need it, from a single point of contact.
- Access to industry experts: IBM offers advisory services and worldwide access to highly specialized advice on a wide range of usage and how-to questions, such as interoperability issues, short duration open source supports guidance, installations and configuration, resources, community engagements and even more, in the form of a holistic approach to support for the solution stack.
- Deep, proven expertise: IBM has been delivering support on open source products for almost two decades and brings to the table a long experience with the Linux operating system, as well as commercial and community open source support.

IBM’s Open Source Support provides remote support service on more than 150 Open Source packages, helping clients to deploy open source technologies across the enterprise covering defect and advisory services:

- Our Solution Approach: Our breadth of expertise allows us to take a holistic approach and provide support for the complete solution stack.
- Delivery: Utilizing our Global support infrastructure IBM supports you on unlimited support incidents, through phone or electronic access. Where applicable, L3 support is provided by our L3 partners and/or commercial Open Source SW editors.
- Short Duration OSS Guidance: Provide advice on which OSS packages may be optimized or best suited for your solution.
- Installation & Configuration: Answer specific installation questions for documented functions & provide available configuration samples. On-site support options available upon request.
- Community Engagement: IBM & partners participate in a wide variety of community projects and know how to work with communities successfully
- Additional Resources: Our teams provide technical references to publications, such as redbooks or manuals and assist with interpretation of publications.

Open Source Software Can Help You Innovate Faster
Introducing IBM Open Source Support
IBM Technology Support Services Delivery Difference
How many vendors are in your data center?
Reduce complexity with expert single source support
How Support speeds IT transformation

Case studies of IBM TSS OSS's customers sharing their accomplishments — in their own words

IBM Open Source Support makes superheroes out of users by helping them accomplish what they had previously only dreamed of. Hear the stories of how these goals became a reality and find out what they have planned for the future.

Anthem Delivering better insights for better health - How Anthem, Inc. transforms its technology infrastructure. Read Case Study
Fortis How Fortis Healthcare decreases costs and increases efficiency with help from IBM TSS OSS Read Case Study Gofrej The Godrey Group's journey to the cloud Read Case Study

IBM Services

Your trusted business and technology partner for digital transformation.

We are the business and technology partners of choice. We work with you to design solutions specifically for your needs. We integrate leading technology and IBM’s advanced R&D labs to transform your business into a cognitive enterprise. No one has helped more businesses grow globally. We deliver sustained value for clients that make a difference in the real world.

IBM Services' end-to-end capabilities help companies become cognitive enterprises:
- Journey to cloud
- AI and advanced analytics
- Business continuity
- Intelligent workflows
- Technology Support Services

For more information, please visit IBM’s website at: https://www.ibm.com/services

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